Welcome
Thank you for the ongoing support for Lilac Sky.
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If you have any suggestions please feel free to drop a message. We are always looking for ways to improve.
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Shipping Time Frame
Processing Time
In Stock: 1-4 Working Days
Custom Orders: 1-10 Days, depending on product. Please inquire for more information.
Apologies in advance if your order is not shipped out immediately. As I am also cabin crew I can be stuck away from home. Rest assured you will get your tags! If you have any concerns please feel free to reach out.
Estimated Delivery Time
New Zealand: 2-5 Days
NZ Rural: Extra 1-3 Days
Australia: 4-15 Days
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Shipping Regions & Rates
At this time we only offer shipping within New Zealand & Australia (Limited Items)
We are unable to offer shipping to:
Hauraki Gulf Islands (such as Waiheke Island),
Stewart Island,
Chatham Island.
If you wish to purchase for an address in Australia or New Zealand Islands listed above, please send us a message as we may be able to accommodate.
Cabin Crew see bottom of the page for more details.
New Zealand
Tracked Bags Flat Rate $7.50 NZD
Tracked Boxes Standard Address $15.00 NZD
Orders Over $70.00 NZD FREE Shipping!
Australia
Small Parcel Economy No Tracking $NZD **
**Australia, if you have concerns please contact us for more information on what we can ship!
Returns & Refunds
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via the website or Facebook. Lilac Sky NZ will not cover the cost of return postage.
Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, unless they are faulty.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any Questions? Feel free to reach out.
My Fellow AvCrew
Hi, It’s great to see you here!
I offer special discounts to those in the aviation sector and profession.
Please send a message via Facebook, Instagram or the contact page for the discount code. If you already know the discount code great, enter it at the checkout!
AIR NZ Staff -
Please check the staff discounts page for the code.
🙂
Any question feel free to reach out, see you in the skies.